Answer from your shop’s rules
Explain your service area and diagnostic fee using the details you save. Keep repair quotes and unusual jobs for your judgment.
Stay on the job.
Keep the next one moving.
Answer website questions while you work. Your front desk gathers the job details and keeps the conversation in your Inbox, ready for your team to follow up.
Free setup and private practice. No card required.
On the tools. Still taking care of customers.
New visit requestExample website request
AC not coolingTomorrow, 12 to 5
Job details together. Ready for your follow-up.Built for hands-on businesses
HVAC Plumbing Electrical Home services
A clear request.
A useful next move.
Know what the customer needs
Read the problem, address, corrected contact number and requested timing together. The conversation stays beside the request, ready for your follow-up.
See what happened next
Review your contact attempts, planned follow-ups and message results beside each request. Know what is saved, what is waiting and what needs your attention.
Connect the channels
your customers use.
Save your business details once. Choose the services your team needs, with guided setup and a connection check for each one.
Website chat
Answer questions and gather job details from your website.
Phone answering
Choose your business number and how calls reach your front desk.
Text messaging
Prepare two-way customer texting with your registered sender.
Google Calendar
Connect your calendar to keep saved visits with your schedule.
Thumbtack
Link your account for lead conversations through approved partner access.
Angi
Bring new leads into your Inbox and keep track of your follow-up.
“My AC won’t cool. Do you come to Katy?”
A service-area question. A concern about price. A change of phone number. Watch the front desk handle the conversation, then put it to the test yourself.
A customer is on your website. You’re on a job.
See how the chat explains a diagnostic fee, collects a request and keeps a corrected contact number with it.
Example shop · Katy · $89 diagnostic · Ray confirms visitsShop rules
Bayou Air & Heat serves Katy, Cypress, Memorial, the Energy Corridor, Sugar Land and Richmond. The $89 diagnostic goes toward the repair. Repairs are quoted on site. Requested arrival windows: 8 to 12 or 12 to 5; exact times are not promised.
Customer conversationBayou Air & Heat · AI front desk
ExampleEnglish plumbing practice call90 seconds · Microphone required
From your first answers
to your first request.
Set the rules once. Try them as a customer. Then follow your chosen services through connection and their first check.
Meet the founderTell it how your shop works
Add the jobs you take, areas you cover, prices you publish and when you’re available. These details guide your front desk across the services you choose.
Try a customer conversation
Run a private conversation with your business details. Check the reply and the saved request, then adjust anything you would handle differently.
Bring in your first request
Connect a service, review its permissions and any setup costs, then check that a request reaches your Inbox or Schedule.
Put your website to work.
Give customers a conversation that helps them take the next step.
Website chat
Free to get started
A helpful first response. A clearer customer request.
- Answer questions about your services, area and fees
- Gather the job details and the best way to reach them
- Welcome questions in English and Spanish
Planning phone and text coverage?Explore plan options
Explore the planned service levels below. Choose your preference during free setup, or talk with us about your call volume and the way your team works.
Coverage
Phone and text plan preview
$99/ month
For smaller shops with lighter call and text volume.
Explore CoverageFollow-through
Phone and text plan preview
$249/ month
For busy teams with more customer conversations to handle.
Explore Follow-throughEnterprise
Built around your business
Custompricing
For multiple locations, larger teams and a tailored rollout.
Let’s talkChoosing a plan saves your preference. We’ll confirm the service, included usage and terms with you before any paid service begins.
Before you
get started
Want to talk about your business?
Choose a time with Steve
Can I try it with my own business?
Yes. Add your services, service area, fees and hours once, then try the questions customers ask every day. Review the replies and saved requests before connecting your services.
What can customers ask?
“Can you fix this?” “Do you cover my address?” “What’s the diagnostic fee?” Your front desk uses your saved answers, asks about the job and collects a request for your team.
Where will I see customer requests?
In your Inbox, with the conversation beside each request. Review the job details and contact history, then choose your next action. Saved visits also appear in Schedule.
Who confirms the visit?
Customers can request a window from the availability you set. Your team remains responsible for confirming arrival details with the customer.
Can customers use Spanish?
Yes. Visitors can chat in English or Spanish. Try the Spanish example and see the customer’s conversation alongside the owner’s summary.
How does it go on my website?
Your workspace includes the chat installation code and a setup guide for your website. Add it yourself or share it with your website manager, then test a request from your site.
How does it handle prices and estimates?
Your saved fees and quoting instructions guide the answer. If you quote repairs after an inspection, the front desk explains that and gathers the details for your follow-up.
What happens with urgent requests?
Your safety and urgent-contact instructions guide the response. Keep a direct emergency contact visible on your site: a saved website request is not a live emergency dispatch.
Can I keep my business phone number?
Phone setup lets you choose forwarding from your existing business line or a dedicated front desk number. Texting uses the registered front desk sender; forwarding calls does not move your existing texts.
Which lead platforms can I bring into the workspace?
Connections shows the supported setup for Thumbtack conversations through approved partner access and Angi lead intake. Review the account permissions and next steps for each source. Replies to Angi leads stay in Angi. Lead purchases and advertising stay separate.
How do I manage or stop my service?
Account shows your connections, usage and subscription status. Use the service controls to pause or disconnect, or download your records. For a paid subscription, End renewal shows the end of the current paid period. Contact support@machinesandcloud.com if you need help.
Do I need a card to start?
No. Free setup and private practice do not start a subscription. Your workspace shows the applicable allowance and the offer to review before paid service.
Let’s get your next conversation started.
Start with the way your shop works. Try the questions your customers ask, then connect the services you choose and keep their requests in one workspace.
Free to set up · No card required
Have questions? Let’s talk